faqs
How long will it take to receive my product at home?
It usually takes 24 hours to process your order and then 2-3 business days to deliver it to your doorstep.
For orders with personalization it will be necessary to foresee a longer delay according to the estimate established by us.
Do you ship all over the world?
Yes of course. Regno ships worldwide.
Do you provide tracking information?
You can track your package directly from our order tracking page, or with the package tracking number provided in your shipping confirmation email.
I received a damaged item, what can I do?
We do everything we can to make your REGNO experience as smooth as possible. However, if you notice a defect, contact us at the email address: info@regnoparis.com, we will take care of your complaint immediately.
Cancellation, refund, returns, exchanges, how to do?
The Regno team is entirely at your service, do not hesitate to contact us via our contact form, by email or by telephone, we will deal with your request as well as possible.
For refunds: You will be reimbursed within a period of between 4 and 10 working days after receipt of your return package by our logistics department. You will receive an email to notify you when the refund has been made. Count between 24 and 48 hours after receipt of the email to see the refund appear on your bank account.
How do I maintain my Regno Paris bag?
Some recommendations provided by our house:
What accessories to look after a luxury leather goods ?
- A soft, dry chamois-like cloth
- A soft bristle brush
- A waterproofing agent
- A nourishing
- A cleanser
Forget the waterproofing pair of shoes , the lace cleaner , hard brush , damp sponge , bleach , the White vinegar and other tips recommended by novices, go for the best.
REGNO invites lovers of leather goods to proscribe the use of moisturizing cream, cleansing milk, make-up remover and other beauty products intended for human skin, not leather.
It's time for the well-being bubble, with the help of a dab of elbow grease:
- Remove dust and other foreign bodies with a chamois leather.
- Gently rub with a cleansing gel, forming small circles, and without forcing the skin of the leather. Use a soft brush to rid the folds and seams of dirt.
- Wipe the entire bag with a cloth to get rid of residue, then let it dry.
- Nourish the leather with a fatty substance during a massage with circular gestures aimed at making the product penetrate.
- Spray the bag with waterproof protection to create a water-repellent effect.
Payments
We only accept payments in Euro. The conversion service simply provides an estimate of the conversion. We accept the following payment methods:
- Credit card: We accept Visa and Mastercard credit cards
- Amazon PAY
- PayPal (for frequent payments the PayPal Billing agreement service is also available)
- Bank transfer
Security
All Credit Card and PayPal transactions take place through their platform.
No details about these payment types will be saved by our shop. We also accept credit cards registered with the 3-D Secure service, and an additional PIN code will be required.
In addition, we use a security certificate with 1024bit SSL encrypted connection, to reinforce security standards. Fraud attempts will be detected and reported to local authorities.
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